CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
Once an order is placed, We aim to ship your order within 24 hours, so it's not always possible to process address change requests. If you notice an error, please email us ASAP with your name and order # so we can try to make a correction(s) to your package before it departs. There's no guarantee we can make it, especially once the order has been shipped.
HOW LONG IS THE PROCESSING PERIOD?
Order processing times are between 1~3 business days after the day you placed your order. Most packages are shipped within 24 hours, do expect delays during holiday period, as it can go upto 3 business days.
OUT OF STOCK/BACKORDERED ITEMS:
In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be restocked within 2 weeks, we will just automatically refund you for those items.
I RECEIVED A DAMAGED ITEM, WHAT DO I DO?
Inspect your order upon delivery. If an item is damaged, faulty, or incorrect, contact us immediately with your name and order number.
WHAT DO I DO IF SOMETHING IS MISSING IN MY ORDER OR IS DAMAGED?
If any items are missing from your shipment, contact us immediately via the Contact Us page or email info@hydromag.co.nz. Our team will assist you in resolving the issue.